Comments on: Do Customers love you MORE when there are problems? http://www.sitelogicmarketing.com/blog/08-customers-love-you Tue, 30 Aug 2011 15:21:48 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Matt Bailey http://www.sitelogicmarketing.com/blog/08-customers-love-you#comment-794 Matt Bailey Tue, 03 Oct 2006 16:09:04 +0000 http://www.sitelogicmarketing.com/blog/08-do-customers-love-you-more-when-there-are-problems#comment-794 Excellent article, Heidi. I truly believe that customers want to feel that their problem is not just validated, but that the ordanization is truly doing something to fix the problem. On the other side, if an organization simply says they will fix the problem, and the customer has the same problem again, I do not think a customer will be nearly as forgiving the second time. Excellent article, Heidi.

I truly believe that customers want to feel that their problem is not just validated, but that the ordanization is truly doing something to fix the problem.

On the other side, if an organization simply says they will fix the problem, and the customer has the same problem again, I do not think a customer will be nearly as forgiving the second time.

]]> By: heidi http://www.sitelogicmarketing.com/blog/08-customers-love-you#comment-793 heidi Fri, 29 Sep 2006 20:15:28 +0000 http://www.sitelogicmarketing.com/blog/08-do-customers-love-you-more-when-there-are-problems#comment-793 I have heard of much research reflecting this. I saw this article about it http://www.tmcnet.com/usubmit/2006/06/08/1675805.htm I have heard the likelihood of repeat business after resolving a client issue is as high as 95%. I have heard of much research reflecting this. I saw this article about it http://www.tmcnet.com/usubmit/2006/06/08/1675805.htm
I have heard the likelihood of repeat business after resolving a client issue is as high as 95%.

]]> By: Joe Dolson http://www.sitelogicmarketing.com/blog/08-customers-love-you#comment-792 Joe Dolson Fri, 25 Aug 2006 02:11:43 +0000 http://www.sitelogicmarketing.com/blog/08-do-customers-love-you-more-when-there-are-problems#comment-792 That's very true - I think it has to do with perception. Customers perceive you doing your job as a basic expectation - but if you also are capable of working through problems and dealing with them respectfully, they'll gain a great deal of respect for you as a business person. The personal touch in business is always very valuable. That’s very true – I think it has to do with perception. Customers perceive you doing your job as a basic expectation – but if you also are capable of working through problems and dealing with them respectfully, they’ll gain a great deal of respect for you as a business person.

The personal touch in business is always very valuable.

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